General contact — email
Use email for general questions, account or billing matters, and other topics that do not require configuration data or trip-log analysis.
support@gateautoopen.handelshage.no Send email
Help and diagnostics
Support
For general questions, you can contact us by email. If the issue concerns place setup, zones or behaviour during a drive, send the request directly from the app — only the app can attach configuration data and diagnostic logs.
Send the request from the app
If the issue concerns zones, the map, Bluetooth, Wi‑Fi or incorrect opening during a drive, use the support function in the app. Enable trip logs before the test, reproduce the issue and send the request from the app. Available logs from recent drives can then be attached. Diagnostic logs cannot be attached to a normal email.
How to send an in-app request
Send logs and configuration from the app
Your gate phone number, full SUPLA / HTTP link, passwords and other opening credentials stay on the phone. For configuration or drive-related issues, send the request from the app because email cannot access the diagnostic logs or configuration data needed for analysis.
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